Warranty Conditions

"Lifetime" Warranty Conditions – NaDeex Water Filter

1. Statutory Warranty & Additional Manufacturer's Warranty
In addition to the statutory warranty of 2 years, we grant you 1 year of additional manufacturer's warranty.

In total, you benefit from 3 years of coverage, provided that the required filter changes are carried out regularly.

The start of the warranty period is the invoice date or the day of delivery, if it is after the invoice date.

2. Scope of Warranty
The warranty applies exclusively to the device's electronic components, specifically:

  • Heating element
  • Pump
  • Internal control electronics

The warranty does not cover:

  • Plastic parts and housing
  • Filter inserts, filter cartridges, and membranes (except: defect upon delivery)
  • Wear and consumables

3. Exclusion of Warranty
The warranty is void in cases of:

  • Improper or unintended use
  • Damage due to unauthorized intervention or modifications
  • Poor maintenance or neglected filter changes
  • Normal wear and tear of filters, filter cartridges, and membranes
  • Damage due to external influences (e.g., impacts, water overflow, heat)
  • Use of non-original replacement filters and membranes

4. Repair Flat RateIn case of frequent or grossly negligent damage not covered by the warranty, we reserve the right to charge a repair flat rate. The amount of the flat rate will be communicated in advance.

5. Claiming the Warranty
To make a claim, we require:

  • Purchase receipt or invoice
  • Completed service form
  • Written description of the defect
  • Photos or videos for damage documentation, if applicable

 

Note: A prerequisite for claiming the warranty is proper maintenance of the device, especially the regular replacement of filters and membranes according to NaDeex specifications.

The customer must provide suitable proof of maintenance carried out (e.g., invoices or documentation) upon request.

Contact: service@nadeex.de

 

 

Clean drinking water, free of pollutants – right in your home.

With the NaDeex reverse osmosis system, you can reliably remove heavy metals, microplastics, and pollutants from your tap water.

What is a reverse osmosis system?

A reverse osmosis system is a state-of-the-art water filtration system that operates on the principle of reverse osmosis. This process uses a semi-permeable membrane to free water from almost all impurities. The water is forced under pressure through an extremely fine membrane that only allows water molecules to pass through, while pollutants, minerals, bacteria, and other undesirable substances are retained.

The result is exceptionally pure drinking water, free from heavy metals, chlorine, pesticides, drug residues, and other contaminants. Reverse osmosis systems are used in both private households and industry and are considered one of the most effective methods of water purification.

The reverse osmosis process is particularly efficient because it can remove up to 99% of dissolved solids from the water. This makes reverse osmosis systems the ideal solution for anyone who places the highest demands on the quality of their drinking water. Modern systems are also energy-efficient and low-maintenance, making them a sustainable investment in health and well-being.

How does reverse osmosis work?

Reverse osmosis works on a simple principle: water is forced under pressure through an extremely fine membrane. This membrane is so dense that only pure water molecules can pass through – pollutants are retained and flushed away.

The process takes place in several stages:

  • Pre-filters remove coarse particles such as sand, rust, and chlorine
  • The osmosis membrane filters out the finest substances such as microplastics, heavy metals, and bacteria
  • Optionally, the water is then mineralized or refined

This multi-stage process produces particularly pure water, free of undesirable substances. Unlike simple filters, the water is not just improved, but completely "reprocessed."

What are the advantages of a reverse osmosis system?

  • Removes up to 99% of all pollutants, microplastics, and pharmaceutical residues
  • Reliably filters heavy metals like lead, copper, and mercury
  • Significantly improves the taste and odor of water
  • Fresh drinking water available at the touch of a button anytime
  • Saves money long-term compared to bottled water
  • Reduces plastic waste and transportation efforts
  • Ideal for families, athletes, and health-conscious households

Why Reverse Osmosis vs. Conventional Water Filters

Discover the advantages of reverse osmosis technology compared to conventional water filters

Reverse osmosis system

  • Removes up to 99% of all pollutants
  • Filters microplastics, heavy metals, and hormones
  • Cleans at a molecular level
  • Significantly improves taste and smell
  • Long-lasting Membrane Technology

Conventional water filter

  • Removes only coarse particles and chlorine
  • Allows heavy metals and hormones to pass through
  • Limited filter performance
  • Frequent filter changes necessary
  • No removal of microplastics

Reverse osmosis systems offer the highest level of purification, guaranteeing clean, healthy drinking water for your family.
Reverse Osmosis Filtration

Reverse Osmosis Filtration

Removes up to 99% of all pollutants, microplastics & drug residues

Hot water at the touch of a button

Hot water at the touch of a button

Perfect for tea, coffee & baby bottles.

Direct/Fixed Connection

Direct/Fixed Connection

Describe your third advantage here

Save real money

Save real money

The NaDeex water filter saves up to €900 from the second year